Search results for: lease note that the recent issue pertains to the CLI display. For international calls, CLI information is not passed to the local service provider. This is a basic concept, and if he were truly an expert, he would not escalate this issue. According to our technical team’s evaluation, he seems to be using this issue as a tool to negotiate our AMC. Please remain firm and inform them that if they require quality support, they must be willing to pay more.